Delivery
Volvopartshop.com, normally ships within one to two working days, with expected delivery being within 2-4 working days (UK) or 5-9 working days (International) from the date of order placement. Delivery is normally by Royal Mail, Air Mail , Parcel Force or 'Parcel Force Worldwide' depending on the weight of your order and/or the shipping destination. Please note that we may also use other courier services not listed here at our sole discretion. Volvopartshop.com also offers a next working day delivery service should it be required (UK only). Please note, working day refers to weekdays - Monday to Friday, and does not cover Saturday or Sunday or bank holidays.
In the event that all or part of your order is not in stock, we shall inform you by e-mail as soon as possible. Non-stock items normally ship within 7-10 days. Volvopartshop.com will endeavour to keep you regularly updated on any non-stock items ordered and that are on back order for more than 10 days. Volvopartshop.com shall not be held liable for any delay or failure to achieve any delivery or other date, all dates being estimates only.
All packages are covered by transit insurance for a period of 28 days from the date of shipment from Volvopartshop.com. In the case of any damage or instances of delivery failure you MUST inform us (Volvopartshop.com) within 21 days of the date of shipment. You should email us via our contact page clearly stating your order number, together with details of the problem. Failure to notify us may result in your package no longer being covered by insurance, and consequently the liability for loss or damage will have to be borne by the customer. Deliveries will be made to the delivery address provided by you during checkout, you may select a different delivery address to your billing address if required (eg. a work address etc.). Please note that we can only ship to the one delivery address provided and can not use any alternative (eg neighbour etc.). All packages must be signed for at the delivery address provided and will not be left without a signature.
Shipping Charges
Shipping charges are calculated based on location, weight of the product including packaging, volumetric weight if applicable and necessary insurance coverage and handling charges. You can view the relevant shipping charges to your chosen destination easily by adding any product to your 'Shopping Cart', below the cart you will see a table of applicable shipping charges.
International Shipping and large packages.
In certain cases shipping prices quoted and/or charged may later be found to be insufficient to cover the costs of shipping orders internationally. This can be caused where the volumetric weight (package size) is substantially higher than the actual package weight. If this is the case we will contact you before shipping to inform you of any additional charges, you will then have the option of either paying these extra charges, using a less expensive shipping method, e.g. surface mail/freight or of cancelling your order.
Undeliverable Orders
Orders that have been correctly despatched to the shipping address as supplied by the customer, and which are subsequently returned to Volvopartshop.com as undeliverable, whether by courier or postal service, are subject to a maximum refund of the value of the products ordered only, (not including shipping costs). Furthermore, the customer is also liable to pay any applicable return postage costs, as well as make further payment for re-shipment should this be required. To avoid this situation, you are strongly advised to double check that the shipping address you provide for your order is accurate.
Tax Charges
Volvopartshop.com (TMS Ltd), is registered in Great Britain for VAT. Registration Number 881 6690 84. All orders to destinations within the UK and/or EEC will have VAT added to the value of the order. At this time Volvopartshop.com is unable to ship goods within the EEC exclusive of VAT.
Orders shipped to non-EU destinations do not have to pay VAT. Prices do not include any customs duty and excise or any other local taxes for goods shipped outside the EU. All such duties and taxes shall be paid by Customer, but Customer shall not be liable to pay any tax to the extent it has complied with the relevant tax exemption requirements and delivered to Seller satisfactory documentary proof acceptable to Seller of exemption from such tax.
Guarantee
All products are supplied with the manufacturers guarantee.This does not affect your statutory rights.
Cancellation
If you are a UK customer, you have a statutory right to cancel your order within 7 days of receipt. You may do this by taking or sending by post, fax or e-mail a WRITTEN notice of cancellation to:
Customer Services
Volvopartshop.com
510 London Road
Coventry
West Midlands
CV3 4EU
United Kingdom
Email us via our contact page
Tel: 0844 414 6018
Fax: 0844 414 6019
Please note that the above right does not apply for any non-defective ECU or PPC upgrades that have been specifically programmed for your vehicle, these items are not returnable under any circumstances.
When returning goods, please state your full name and address and the Returns Merchant Authorisation number (RMA) you have been issued with to identify your order. Any order returned to us without this information will be refused.You have until the expiry of SEVEN WORKING DAYS (i.e. excluding Saturday, Sunday, bank holidays and public holidays), starting with the day after the products are delivered, to exercise this right. If you exercise your right to cancel, any money you have paid for your order (excluding postage) will be refunded not including your expense of returning the products.
If you wish to exercise your right to cancel, you must also take good care of the products until you return them and ship the product to us. All items must be returned unused in their original packaging and in a saleable condition. All returns must be well packaged to protect items from damage in transit. Any damage that occurs in transit to Volvopartshop.com will be deemed to be the responsibility of the customer and any costs arising from this will be for the customers account. All returns should be sent using an insured postal service. We do not accept proof of postage as proof of delivery.
Any stock order placed that has been correctly supplied by Volvopartshop.com and is subsequently not required can be returned to us unused, subject to a restocking fee of 20%. In this instance, the cost of return carriage must be paid by the customer.
Non-stock or Special orders (i.e. those that have been ordered specifically for your vehicle and can not be resold) cannot be cancelled.
Stock orders can be cancelled prior to despatch without penalty. Inspection/Return procedures
Customer shall inspect the products within 30 days of receipt, such period being confirmed by Customer to be a reasonable period to examine the products for defects or shortfalls, and notify Volvopartshop.com. promptly of any non-conformance. Failure to notify Volvopartshop.com within that 30-day period will constitute acceptance of the products for all purposes.
No product may be returned for any reason without the prior approval of Volvopartshop.com Customer is responsible for returning products to Volvopartshop.com at the Customer's risk and expense.
Prior to returning product(s) to Volvopartshop.com the Customer must obtain a Returns Merchant Authorisation number (RMA) number from Volvopartshop.com by emailing us via our contact page or calling 0844 414 6018.
Volvopartshop.com shall not be responsible for failure of the delivery service to make on-time delivery. Customer must ship the product(s) to Volvopartshop.com in the original packaging, prepaid and insured, with the RMA number clearly identified on the packaging.
Please note that once you have been issued with an RMA, goods to be returned should be despatched promptly via insured delivery service to Volvopartshop.com at the address provided below. All goods to be returned MUST be returned within 14 days of issue of your RMA. Any goods not returned within a 14 day period following issue of your RMA may be subject to additional charges or in certain circumstances become non-refundable.
International Returns
As above you must contact us prior to returning any items to us. Once authorised for return, all packages must be clearly and prominantly marked on the outside of the package as being 'returned to original sender' it is also important that this is clearly marked on any customs documentation together with the reason for return. Any packages not clearly marked as such may become liable for import duty and taxes, in this instance delivery to us may be refused or duties/taxes charged as such to the sender.
Returned products should be shipped together with your RMA to the following address:
All returns should be sent to:
Returns Department
Volvopartshop.com
510 London Road
Coventry
West Midlands
CV3 4EU
United Kingdom
Email us via our contact page
Tel: 0844 414 6018
Fax: 0844 414 6019
Any product(s) returned to Volvopartshop.com shall become the property of Volvopartshop.com If Volvopartshop.com determines that failure of the product(s) was not a result of a defect in materials or workmanship within the terms of the manufacturers warranty, Volvopartshop.com reserves the right to charge Customer for the parts. Seller will advise the Customer prior to assessing these charges.
Volvopartshop.com complies with the European Union 'Distance Selling Directive'. http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf
For information about the UK's implementation of the European Distance Selling Regulations please visit the BERR site and the relevant Trading Standards Office web pages
